If a defective product hurt you or a loved one in St. Louis, Missouri law may let you hold the maker and its supply chain responsible, but deadlines and the product’s condition matter.
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Christopher R. Dixon, founder of The Dixon Injury Firm and a Super Lawyers® trial attorney, has recovered more than $60 million for injured clients and their families.
Call 314-208-2808 any time, day or night. You pay no attorney fee unless we win.
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A product liability claim often decides how a family pays for the years after an injury. That can mean surgeries, home care, lost paychecks and the loss of a career that used to support everyone. When a product causes a death, the claim can decide whether a household stays financially afloat.
Time works against you in three ways.
Missouri generally gives injured people 5 years to file a personal injury lawsuit under RSMo § 516.120, and families generally have 3 years to file a wrongful death claim under Mo. Rev. Stat. § 537.100. Those sound like long windows. But product cases take months of groundwork before filing, and when the clock starts can depend on when the injury was sustained and could be discovered. Special rules may affect children or injuries that show up later. Some states also set a statute of repose, an outer time limit counted from a date such as the product’s sale rather than the injury. Whether any repose rule touches your claim should be checked against current Missouri law for your specific product.
A phone that caught fire gets tossed. A crashed vehicle sits in a tow lot and may be sold or scrapped. A hip implant or other device removed during surgery may be discarded unless someone asks the hospital to keep it. Store surveillance video and online purchase records can also vanish.
Engineers and physicians often need weeks or months to inspect, test and review records before anyone can say whether a defect caused the harm. Starting late compresses that work.
If the product is still in a closet or a damaged vehicle is waiting in a lot, call 314-208-2808 and we’ll talk through preservation steps with you right away.
Product cases turn on physical evidence, the right defect theory and expert proof that ties the defect to the injury. We organize every product case evaluation around six steps, Preserve, Pinpoint, Prove, so that each finding shapes the next decision rather than forcing the facts into a theory chosen too early.
This sequence reflects how Christopher R. Dixon approaches serious injury claims. He’s a trial lawyer who gained courtroom experience with the St. Louis City Circuit Attorney’s Office during law school, and he holds a finance degree from the University of Missouri–Columbia. That mix of trial preparation and economic analysis shows up throughout the process below. It doesn’t predict any particular result, and every claim depends on its own facts.
| Step | Main Question | Documents We Gather |
|---|---|---|
| 1. Lock down the evidence | Is the product preserved and unaltered? | Photos and video, receipts, packaging, instructions, chain-of-custody log, preservation letters |
| 2. Name the defect | Is this a manufacturing, design or warning defect? | Labels, warnings, instructions for use, recall notices, prescriber records |
| 3. Find everyone in the chain | Who designed, made, distributed and sold it? | Model, serial and lot numbers; distribution and retailer records; component markings |
| 4. Connect the defect to the harm | Can experts tie this defect to this injury? | Medical records, engineering or lab analysis, similar-incident reports, internal testing obtained in discovery |
| 5. Check deadlines and fault | Which deadline applies, and who holds the claim? | Injury and diagnosis dates, death certificate and family information, witness accounts of how the product was used |
| 6. Measure losses and pick the path | What are the full losses, and does an individual suit fit? | Medical bills, future-care estimates, wage records, verified status of any coordinated litigation |
The product itself is often the single most important piece of proof. A device that’s discarded, repaired, returned or altered can weaken the defect case. It can also spark arguments about spoliation, which in Missouri means intentionally destroying or altering evidence in a way that suggests bad faith. Evidence that is simply lost doesn’t qualify on its own. Courts can respond to spoliation in different ways, and those fights distract from the real question of what went wrong.
Early on, we focus on keeping the item, its packaging and its instructions intact. We photograph and video the product and the scene. We also keep a chain-of-custody log, a written record of everyone who has handled the item and when.
Here’s the decision point. If the product is preserved and unaltered, physical inspection and testing can anchor the case. If it’s lost, or it went back to the seller or manufacturer, the strategy shifts. We then rely on photographs, purchase records and exemplars, which are identical, unused units of the same model. We also send preservation letters asking whoever holds the product to keep it untouched.
Product claims generally rest on three theories. A manufacturing defect means one unit departed from its intended design. A design defect means the design itself was unreasonably dangerous. A warning defect means the instructions or warnings fell short.
Each theory calls for different proof, so choosing correctly matters. A one-off flaw points toward close inspection of your specific unit. A pattern across many units points toward design evidence and safer alternative designs. A hazard you couldn’t have known about points toward warning evidence. For prescription drugs and many medical devices, the warning analysis may center on what your doctor was told, and federal law can limit some claims involving certain federally approved products. We cover both doctrines in the next section.
A product can pass through a component maker, an assembler, a distributor and a retailer before it reaches you. Identifying each one matters for two reasons. It determines which companies may be responsible. And insurance and indemnity agreements between those companies can shape how a case gets defended and resolved. Indemnity is a contract promise by one company to cover another company’s losses or legal costs if a claim arises.
If the manufacturer is identifiable and reachable, the claim usually centers on it. If a component failed, such as a battery cell inside a scooter, the component maker may become a key party. Seller liability and the effect of any indemnity deal get confirmed under Missouri law before we decide whom to name.
Proving a product was defective isn’t enough. The defect must also have caused your injury, and that usually requires engineering or medical experts who can rule out other explanations.
Evidence of prior similar incidents can show that the hazard was foreseeable and known to the company. So can the manufacturer’s internal testing and risk assessments, which are often obtained through discovery, the formal court process for exchanging documents and testimony.
Strong expert support and documented similar incidents justify investing in full litigation. Weak or disputed causation may call for more testing or medical review before filing. Sometimes the honest answer is that a theory shouldn’t be pursued at all, and we’ll tell you that directly.
We confirm which deadline governs and work backward from it. A claim near its deadline moves to filing quickly. In a death case, we begin by confirming which survivors hold the claim under Missouri’s family-priority rules.
We also look ahead to fault arguments. Manufacturers frequently argue that the user misused the product or ignored a warning. That expected defense shapes the evidence we gather about how the product was actually used, including witness accounts and photos of the setting.
Damages include medical costs, lost income, future care and the human toll of the injury. Robert J. Burke, who holds a B.S.B.A. in Finance & Banking from the University of Missouri–Columbia, analyzes complex economic losses on our team. Michael A. Langella brings a background defending insurance companies, which helps us anticipate how the other side is likely to evaluate a claim.
The last choice is the path forward. An individual lawsuit may fit a unique defect or a serious, well-documented injury. A claim connected to coordinated litigation may fit a widely reported product, but the status of any such litigation must be verified before we advise you. You then compare likely timing, costs and how much control you keep over the case.
Not sure where your situation falls? Bring photos of the product, your receipt or order confirmation and any medical records to our first conversation. Call 314-208-2808, and we’ll walk through how these six steps apply to your facts.
A product is generally considered defective when it was made wrong, designed in an unreasonably dangerous way, or sold without adequate warnings or instructions. Courts and legal scholars often describe these categories using the Restatement (Third) of Torts § 2 framework. In a Missouri case, though, Missouri’s own statutes and court decisions control how each theory is proven, so out-of-state rules don’t simply carry over.
| Defect Theory | What It Means | Typical Proof | Hypothetical Example |
|---|---|---|---|
| Manufacturing defect | One unit departed from the intended design | Inspection and testing of the specific unit compared with exemplars | A batch of medication contaminated during production |
| Design defect | The design itself was unreasonably dangerous | Engineering analysis, safer alternative designs, prior similar incidents | A space heater design that tips easily and has no automatic shutoff |
| Warning defect | Instructions or warnings were inadequate | Label history, what the company knew, what the user or prescriber was told | A drug label that leaves out a known serious side effect |
Strict liability is a rule that focuses on the product rather than the company’s carefulness. Under strict liability, the injured person generally must show the product was defective and that the defect caused the injury, without proving the manufacturer was careless. Many product cases are built on this theory.
Negligence is different. A negligence claim argues that a company failed to use reasonable care in designing, testing, making or labeling the product. Evidence about internal testing, ignored complaints or rushed production fits here.
Warranty claims rest on promises, either stated outright or implied by law, that a product would work as expected and be fit for ordinary use. A single case may combine all three theories. Which ones fit depends on the evidence, and we decide that after Step 4, not before.
Expect a serious defense. Product makers and their insurers often have significant resources, and some of their arguments are legitimate.
But there’s a catch. Each defense is fact-specific, and some may not apply at all. The strength of a defense usually depends on documents the company controls, which is why discovery of internal testing and complaint files is so important.
Almost any consumer, medical or industrial product can support a claim if a defect caused an injury, but drugs, medical devices, vehicle parts, batteries and children’s products come up most often in product litigation. The category matters because it decides which agency regulates the product, which defenses apply and which experts the case needs.
Drug cases usually center on warning defects: whether the label adequately described a known risk. They can also involve contamination during manufacturing. Because doctors prescribe these products, the learned intermediary doctrine and federal preemption often shape the analysis.
We handle these claims through our St. Louis defective drug attorneys hub, which organizes specific medication claims. One example is our work on Ozempic injury claims in St. Louis, which focuses on reported stomach-related complications. We won’t describe the status of any coordinated drug litigation on this page, because that status changes and has to be verified for each matter.
A defective medical device claim can involve hip and knee implants, surgical mesh, pumps, catheters or other equipment. Device cases raise a question that matters early: did the device fail, or did the medical care go wrong? Sometimes both.
That distinction changes the deadline. If a provider’s care caused the harm, the claim may be medical malpractice, which generally has a much shorter filing window in Missouri. Our St. Louis medical malpractice lawyer page covers those claims. If you need revision surgery, ask your surgeon in writing to preserve any removed device rather than discard it.
Defective auto parts include faulty airbags, seat belts, tires, brakes, steering components and fuel systems. A tire tread separation on I-70 or a seat belt that unlatched in a rollover on I-270 can turn an ordinary crash into a catastrophic one.
These cases often involve crashworthiness, the idea that a vehicle should reasonably protect occupants in a foreseeable collision. A crashworthiness claim argues that a defect made injuries worse than the crash alone would have caused. You can check open recalls by vehicle identification number through NHTSA. When a defect and another driver’s negligence both played a role, the case may overlap with a St. Louis car accident claim.
A battery explosion from an e-bike, scooter, vape pen, phone or power tool can cause severe burns and house fires. Space heaters, pressure cookers and gas appliances raise similar fire and burn risks. These cases depend heavily on fire scene evidence and the battery cell itself, which a fire investigator may need to examine. Burn injuries often require long-term care, which we discuss on our St. Louis burn injury lawyer page.
Cribs, car seats, toys with small parts, furniture that tips over and window coverings can all pose risks to young children. Cord strangulation from window blinds is one example we address on our mini blind injury lawyer page. The U.S. Consumer Product Safety Commission oversees recalls for many household and children’s products.
Most people miss this part: the category of product often determines the deadline, the defenses and the experts more than the injury itself does.
More than one company may share responsibility for a defective product, including the component maker, the manufacturer, the distributor and sometimes the retailer. Under Missouri law, which of these parties can actually be held liable depends on the claim and on specific rules for sellers, so the list of defendants gets confirmed before filing rather than assumed.
The company that designed and assembled the finished product is usually the central defendant. But many products are built from parts made by other companies. When a specific part fails, such as a battery cell, valve or sensor, that component’s maker may become a key party.
Wholesalers and stores sit between the factory and you. Missouri has rules that can affect when a seller stays in a case and when the claim should focus on the manufacturer. Because those rules turn on details like whether the manufacturer can be reached, we review them for your situation before naming anyone.
Many products sold in St. Louis come from companies headquartered in other states or countries. That can affect where a case is heard and how long it takes to formally serve the company with the lawsuit. Overseas defendants can add months of procedural work.
Companies in a supply chain often carry product liability insurance and sign indemnity agreements with each other. Here’s what that means for you. Those arrangements can decide which insurer controls the defense and how settlement discussions unfold. They can also explain why defendants sometimes argue among themselves about who should pay. Our attorneys with insurance-defense backgrounds watch for these dynamics, because they can influence timing and negotiation.
A recall, a mass tort and a class action are three different things, and none of them automatically decides whether you have a claim. Each one affects your options in a different way, so it helps to separate them.
A recall happens when a manufacturer, sometimes at the urging of an agency like the FDA, NHTSA or the Consumer Product Safety Commission, pulls or fixes a product because of a safety problem. A recall can be useful evidence that a hazard existed and that the company knew about it.
The short answer: a recall helps, but it doesn’t prove your case. You still have to show the recalled defect is the one that caused your injury. And plenty of valid claims involve products that were never recalled. A company’s failure to recall a product can itself become part of the evidence.
A mass tort is a group of individual injury claims against the same defendant over the same product, where each person’s injuries and damages are evaluated separately. A class action is different. In a class action, one or a few people represent a larger group whose claims are similar enough to resolve together, often for economic losses. We explain group claims further on our class action lawsuits page.
Multidistrict litigation (MDL) is a federal process that transfers many similar federal cases to one court for shared pretrial work, such as discovery and expert challenges. Cases in an MDL generally keep their individual character for injuries and damages.
| Factor | Individual Lawsuit | Claim in Coordinated Litigation |
|---|---|---|
| Best fit | A unique defect or a serious, well-documented injury | A widely used product with many similar injury reports |
| Who shapes decisions | You and your attorney make most strategic choices directly | Court-wide schedules and lead counsel shape many pretrial decisions |
| Evidence | Built around your product, your records and your experts | Shared discovery about the product, plus your own medical proof |
| Timing driver | The schedule of the court handling your case | The pace of the coordinated proceeding as a whole |
| Key check before choosing | Whether your evidence can support a standalone trial | Current status of the litigation, verified for your matter |
Before advising anyone to join coordinated litigation, we verify its current status, because deadlines, filing rules and settlement programs in those proceedings change over time.
In Missouri, most product injury lawsuits must be filed within 5 years under Mo. Rev. Stat. § 516.120, and wrongful death claims caused by a product generally must be filed within 3 years under Mo. Rev. Stat. § 537.100. The main exception is timing: when a claim begins to run can depend on when the injury was sustained and could be discovered, so the start date deserves careful review.
| Claim Type | Missouri Deadline | Statute | Key Condition |
|---|---|---|---|
| Personal injury from a defective product | Generally 5 years | Mo. Rev. Stat. § 516.120 | The start date can depend on when the injury was sustained and discoverable |
| Wrongful death caused by a product | Generally 3 years | Mo. Rev. Stat. § 537.100 | Close family members bring the claim in the order set by § 537.080. If none exist, a court-appointed plaintiff ad litem may bring it. |
| Property damage from a product, such as a fire | Generally 5 years | Mo. Rev. Stat. § 516.120 | Can be pursued with an injury claim from the same event |
| Medical malpractice, if a provider’s care caused the harm | Generally 2 years | Mo. Rev. Stat. § 516.105 | Exceptions exist, and a 10-year outer limit can apply |
Some product injuries appear right away, like a burn from an exploding battery. Others develop slowly. A drug side effect or a failing implant may not be diagnosed for years. When the clock starts in those cases can be contested, which is why we pull diagnosis records early and treat the earliest plausible date as the working deadline.
Missouri sets a strict order of priority under RSMo § 537.080.
Families facing this situation can learn more on our St. Louis wrongful death lawyer page.
Christopher R. Dixon is licensed in both Missouri and Illinois, as are several of our attorneys. An injury on the Illinois side of the river may be governed by Illinois law, which has its own deadlines and fault rules. We don’t apply Missouri’s numbers to an Illinois claim, and we confirm which state’s law controls before giving you a deadline.
In Missouri products liability cases, RSMo § 537.765 applies pure comparative fault, so your own share of fault reduces your damages but does not bar recovery, even if your share is large. That statute covers products liability claims specifically. Other negligence claims, like a claim against another driver, follow the same pure comparative approach adopted by the Missouri Supreme Court in Gustafson v. Benda, 661 S.W.2d 11 (Mo. banc 1983).
Here’s a simple hypothetical. A jury decides a defective ladder caused a fall, finds total damages of $100,000 and assigns 20% of the fault to the user for setting it up on uneven ground. Under pure comparative fault, the recovery is reduced by 20%. It isn’t wiped out.
Defendants commonly argue misuse, modification, ignored warnings or failure to maintain the product. Some of those arguments have merit. Others fall apart once you look at how the product was actually marketed and used.
That’s why evidence about use matters from day one. Photos of the setting, the original instructions, how long you’d owned the product and who else used it all help answer the question honestly. A fault argument against you changes the math of a case, but under Missouri’s products liability statute it doesn’t close the door.
No honest lawyer can tell you an average value for a Missouri product liability case, because each one turns on the severity of the injury, the strength of the defect and causation proof, the fault allocation and the insurance available. What we can do is explain which losses count and how each one gets proven.
| Damage Category | What It Covers | How It Is Documented |
|---|---|---|
| Medical expenses | Past and future treatment, surgery, medication and therapy | Bills, treatment plans and life-care estimates |
| Lost income and earning capacity | Wages already missed and a reduced ability to earn later | Pay records, tax returns, employer statements and economic analysis |
| Future care | Home care, medical equipment and home modifications | Physician opinions and care-planning estimates |
| Pain, suffering and mental anguish | Physical pain, emotional distress and loss of enjoyment of life | Medical records and testimony from you and people close to you |
| Disfigurement and scarring | Permanent visible changes, including burn scars | Photos over time and specialist records |
| Wrongful death losses | Losses the family suffers because of the death | Family information, financial records and testimony |
Future losses are often the largest part of a serious product case. A young worker with a permanent hand injury from a defective power tool may lose decades of earning ability. Christopher R. Dixon’s finance background shapes how we build these numbers, working with medical and economic experts to project care costs and lost earning capacity rather than estimating them loosely. When injuries are life-altering, our St. Louis catastrophic injury lawyer page explains the added long-term planning involved.
Health insurers, Medicare and Medicaid may have the right to be repaid out of a recovery for bills they covered. Those claims need to be identified and resolved before a settlement is finalized, or they can surprise you later.
Punitive damages, meant to punish especially wrongful conduct, may be available in limited circumstances under Missouri law. The standard is demanding, and whether it fits depends on what the evidence shows about the company’s knowledge and conduct.
The factors that most often affect value and timing include:
Product liability lawsuits from the St. Louis area are commonly filed in the Circuit Court of the City of St. Louis, the St. Louis County Circuit Court in Clayton, the St. Charles County Circuit Court or the U.S. District Court for the Eastern District of Missouri, depending on venue rules and the parties involved. Where your case belongs depends on facts like where the injury happened and where defendants are located. Your court paperwork and assigned division control where hearings actually take place.
The Circuit Court of the City of St. Louis, part of Missouri’s 22nd Judicial Circuit, hears civil cases at the Civil Courts Building downtown. Christopher R. Dixon’s courtroom experience began in the city, working with the St. Louis City Circuit Attorney’s Office during law school. He was born and raised in St. Louis, and he knows these courthouses as a local, not a visitor.
St. Louis County cases are heard at the circuit court in Clayton, part of the 21st Judicial Circuit. Injuries in St. Charles County may proceed in the 11th Judicial Circuit in St. Charles. You can look up public Missouri case information through Missouri Courts.
Many product makers are based outside Missouri. When the parties are from different states and enough money is at stake, a defendant may try to move a case into federal court. In the Eastern District of Missouri, that means the Thomas F. Eagleton U.S. Courthouse downtown. Federal court brings different procedures and expert rules, so we plan for that possibility from the start.
Timing varies widely. The number of defendants, the need for overseas service, expert disputes and the court’s docket all affect how long a case takes, so we don’t promise a timeline.
Medical proof often comes from places like Barnes-Jewish Hospital, SSM Health Saint Louis University Hospital, Mercy Hospital St. Louis and St. Louis Children’s Hospital. We request records early, including operative reports that describe any device that was removed. In vehicle defect cases, crash locations along I-64, I-44, I-55, I-70 and I-270 matter because police reports and highway camera footage come from different agencies depending on the road.
Across the Mississippi, Madison County and St. Clair County in Illinois have their own courts and Illinois law. Because our attorneys hold licenses in both states, we can assess which side of the river a claim belongs on.
We handle product liability cases on a contingency fee basis, which means you pay no attorney fee unless we win. A contingency fee is an arrangement where the lawyer’s fee comes from a percentage of the recovery rather than from hourly bills you pay along the way.
Attorney fees and case expenses aren’t the same thing. Product cases can involve real costs for engineering inspections, lab testing, medical experts and depositions. Ask us how fees and expenses are handled in your written agreement, and we’ll explain both in plain terms before you sign anything.
Every client works directly with the attorney handling their case, not a case manager or call center. We’re available 24/7, which matters when a burn injury or a fire upends your life late at night. We’re also selective about the cases we accept, so each client gets personal attention.
Our team’s recognition includes The Best Lawyers in America® 2027 — Personal Injury Litigation – Plaintiffs, Top 100 Trial Lawyers, The National Trial Lawyers, and Lifetime Membership, Million Dollar Advocates Forum, all earned by Christopher R. Dixon, along with repeated recognition from Super Lawyers. Clients have given us a 5-star Google rating across 406 reviews. Christopher R. Dixon’s past results include a $12,000,000 wrongful death recovery for the family of a young girl killed in a car accident. That wasn’t a product case, and no past result predicts what will happen in yours.
Our roots here go beyond the courtroom. Christopher R. Dixon co-founded The St. Louis Suit Project, a 501(c)(3) charitable organization. You can read more about his background on his attorney profile.
The information on this page is for general informational purposes and does not constitute legal advice. Every case is unique, and past results do not guarantee future outcomes. Contact a qualified attorney to discuss your specific situation.
Your 5-year window for a Missouri injury claim, or the 3-year window for a wrongful death claim, may feel distant. But the product, the records and the testing that prove a defect can be gone long before then. Christopher R. Dixon and our team serve families across St. Louis, Clayton, Florissant and St. Charles County.
Call 314-208-2808 to talk with an attorney about what happened, what to preserve and which deadline applies to you. There’s no attorney fee unless we recover for you.
In Missouri, you may have a case if a product had a manufacturing, design or warning defect and that defect caused your injury. The key questions are whether the product can still be examined, whether experts can tie the defect to your harm, and whether your deadline is still open. An attorney can review the product, your medical records and how the product was used to give you a candid answer.
Most Missouri product injury lawsuits must be filed within 5 years under Mo. Rev. Stat. § 516.120. Wrongful death claims generally must be filed within 3 years under § 537.100. When the clock starts can depend on when the injury was sustained and could be discovered, so it’s wise to confirm your specific start date early.
We work on a contingency fee basis, so you pay no attorney fee unless we win. Case expenses, such as expert inspections and testing, are separate from attorney fees. We’ll explain how fees and expenses are handled in your written agreement before you sign.
There’s no reliable average for Missouri product cases. Value depends on your medical costs, lost income, future care needs, pain and suffering, the strength of the defect and causation evidence, any fault assigned to you, and the insurance available. We build those numbers with medical and economic experts rather than guessing.
Under Mo. Rev. Stat. § 537.765, Missouri applies pure comparative fault in products liability cases. Your share of fault reduces your damages by that percentage, but it doesn’t bar recovery. Manufacturers often argue misuse or ignored warnings, so evidence about how you actually used the product is important.
Not automatically. A recall can be strong evidence that a hazard existed, but you still need to show the recalled defect caused your injury. Many valid claims also involve products that were never recalled.
Before accepting any offer, make sure you understand your full losses, including future medical care and lost earning capacity. Once you sign a release, you generally can’t reopen the claim. Having an attorney review the offer against your documented damages helps you decide with complete information.
You aren’t required to have one, but product cases usually involve expert testing, corporate defendants and defenses like preemption or misuse. A lawyer can preserve evidence, identify every company in the supply chain and track the deadline. Product cases are rarely simple to handle alone.
Timing varies with the number of defendants, the need for expert testing, whether a defendant is overseas, and the court’s schedule. Cases tied to coordinated litigation follow the pace of that larger proceeding. We’ll explain the factors affecting your case instead of promising a fixed timeline.
Other companies in the chain, such as component makers or distributors, may share responsibility and carry their own coverage. Indemnity agreements between companies can also shift who pays. If a defendant is bankrupt, special procedures may apply, and those need case-specific review.
Many cases resolve through settlement, but some go to trial when the parties can’t agree. We prepare cases with the expectation that a jury may decide them. You make the final decision about whether to accept any settlement.
Health insurance, Medicare or Medicaid usually cover treatment while a claim is pending. Those payers may have the right to be reimbursed from any recovery. We identify and address those reimbursement claims before a settlement is finalized.
It depends on the product and your injuries. A mass tort keeps your injuries and damages individual, while a class action resolves similar claims as a group. Before recommending either path, we verify the current status of any related litigation, because filing rules and deadlines change.
Many personal injury law factories get as many clients in the door as possible, hoping one will be the jackpot. Not us. At The Dixon Injury Firm, we’re highly selective about our cases because we devote considerable time and attention to each client.